At Exporado, we take customer support seriously. Our process is designed to ensure that your queries and issues are addressed promptly and efficiently. Here's how we manage client support:
Easy Access to Support
We believe in making support easily accessible. Whether you need assistance or have questions, you can reach out to us through multiple channels:
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Email: support@expordao.com
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WhatsApp: +91 858886 7776
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Live Chat: Available on our mobile app for instant help
SUPPORT
Prioritizing Your Success
9AM - 11PM Support by Your Side
FAQ
2. Support Ticket System
Once you contact us, your query is immediately logged into our Support Ticket System. This ensures:
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Every query is tracked
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You receive regular updates
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We ensure nothing gets missed
3. Dedicated Account Manager
Each client is assigned a Dedicated Account Manager who will:
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Review your support ticket
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Ensure that it is prioritized according to its urgency
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Be your point of contact for any questions, updates, or escalations
4. Transparent Communication
We believe in keeping you informed every step of the way. You’ll receive:
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Acknowledgment of your query within 24 hours
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Regular updates on the status of your issue
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A clear resolution within the agreed-upon timeline
5. 9am -11pm Support
At Exporado, your business is our priority. Our team operates in shifts, ensuring that you always have access to support whenever you need it. Each contact is trained to handle your concerns, so you can focus on what matters most — growing your business with confidence.
6. FAQs and Knowledge Base
Before reaching out, you can explore our FAQs and Knowledge Base for immediate answers to common questions. These resources are designed to empower you with quick solutions.
7. Customer Satisfaction Feedback
After your issue is resolved, we’ll ask for your feedback to ensure we continuously improve our support process. Your satisfaction is our priority, and we strive to make every interaction a positive experience.
8. Escalation Process
If your issue requires further attention, our Escalation Process ensures that your concerns are escalated to higher management, ensuring a quick resolution.